When it comes to transport, waiting for answers or follow-ups can be frustrating, especially when you’re juggling multiple priorities. Let’s face it, the transport indusry doesn’t have a great reputation when it comes to customer service, accountability or transparency. It also doesn’t set the world alight with great promises and commitments to its level of Service.
Clique Logistics is changing the game. We understand that peace of mind and clear communication are essential to an exceptional customer experience. That’s why we created our – 9.9.Never!™ Customer Promise —a commitment unmatched in the Australian Transport Industry.
Here’s how our 9:9 Never! Promise delivers a customer experience you can count on.
What is the 9.9.Never!™ Customer Support Promise?
9.9.Never!™ Customer Support Promise – is all about showing up for you, consistently and proactively.
- A call answered within 9 seconds
- An email reply within 9 minutes
- A solution with no need for follow-ups on the same issue
Exceptional customer service is at the core of our solution. If you have a query with us, more than likely your customer is waiting. We understand the urgency which is why we are leading the Australian freight market with our 9.9.Never!™ Customer Support Promise
1. Fast Responses Every Time!
Long hold times are a thing of the past. Your time is valuable, and every minute you have to sit on hold – your customers are waiting. It’s frustrating, especially over peak season. Our commitment to you is to answer your call within 9 seconds when you call us, because when you do – we know it’s important.
Second to this – we are accountable and transparent in our performance. As a freight management company, it is vital that our customers know not only how their transport companies are performing, but how we are holding up our end of the bargain.
When you move to Clique Logistics – the internal resources we help free up, whilst servicing your consignments provides significant opportunity to your organisation to reallocate these resources, while reducing stress and frustration.
2. Emails responded to… rapidly!
When you raise a query with us, there’s no need to worry that we aren’t on it. When you raise a query with us during business hours, we will respond to your initial email within 9 minutes.
Our stats show us that roughly 40% of our enquiries from our customers take less than 9 minutes to resolve, completely! 4 in 10 of your queries will be almost instantly resolved.
The peace of mind that comes from this is special – and while other providers in the Australian Transport Industry have relatively fast response times for an email, our team service over 99% of our queries over a twelve month period within 9 minutes, and like our 9 second promise – we post our results publicly each and every month.
3. You NEVER have to follow us up on the same issue, twice!
Every business is different, and so is every freight need. With Clique, you get more than a generic service; you get a customised freight transport solution that works with your business, powered by continuous improvement recommendations, backed by 10/10 customer experience.
However, transport is an industry where things will go wrong, so we promise to you that you will never have to follow us up on the same issue twice. Like our other segments of our customer promise, we are transparent and accountable, sharing our results monthly.
What the never promise does for you is free up you and your team to do what they do best, while we get to work. We let you know when you will hear from us by, and commit to it! All the way until we get the outcome.
The Ultimate Customer Experience Guarantee
Our 9.9.Never!™ Customer Support Promise is unmatched in the Australian Transport Industry. As a freight management company, our customer experience is our point of difference. When you partner with Clique Logistics, you have a team defined by their purpose to earn unshakable customer loyalty, by our 9.9.Never!™ Customer Support Promise, and with the team who are number one in customer experience is the Australian Transport Industry.
