The ultimate safety net
In today’s fast-paced world – it seems finding a reliable, trustworthy transport partner is almost possible to find. Every consignment matters, and delivery is a vital part of your customer experience. When selecting your freight management partner, you need one who understands this, understands that in transport things will go wrong, and most importantly, can provide you with the ultimate safety net for these situations.
So what does the ultimate safety net look like?
Firstly, it needs to cover all bases, giving you that peace of mind that while things go wrong – your freight management partner has your back. Whether your business does local courier work, intrastate, interstate or full load/project consignments – a robust offering is required.
Clique Logistics, since our inception have been tailoring a safety net unique in our industry. Where most providers shy away from openly talking about the realities of the industry, we focus our effort on building a safety net like no other.
1. Our 9:9 Never Customer Promise: Putting You First, Every Time
We believe a great customer experience starts with genuine care and quick responses. That’s why we created our 9:9 Never Customer Promise. Here’s what it means: we answer your call within 9 seconds, reply to emails within 9 minutes, and make sure you never have to follow up on the same issue twice. This commitment is unique, it frees up your team to do what they do best, while we take care of your consignments.
Not only that, but each month we share our statistics publicly. Our 9.9.Never Customer Promise is the fastest, most dynamic and powerful in the Australian Transport Industry. When you need us, were there for you.
2. Thinking Ahead with Freight Risk Management
Chain of Responsibility and Risk Management are vital considerations. Our robust risk management plan handles our customers Chain of Responsibility obligations, being the key middle ground between our customers and transport companies.
Through internal audits of consignments, onboarding of transport companies and customers alike, and monitoring tracking and POD compliance – we mitigate risk to your business.
3. Freightsafe Warranty
When goods are lost or damaged in transport, it can be brutal to get any satisfactory outcome. Our partnership with Freightsafe Warranty takes the pain away. Through our program, each and every shipment booked through Clique Logistics provides a warranty of up to $1000 for the value of your goods, for loss or damage.
4. FreightInsure
Those high value shipments, project loads or major stock transfers not only cost you to transport, but the impact of loss or damage on these shipments is immense to businesses on both ends of the consignment.
By partnering with FreightInsure – our customers have the option to purchase additional insurance for these shipments. By doing this, you can receive up to $50,000 in insurance for loss or damage on a given consignment. By doing this, those high value orders can get tailored coverage – allowing you to not leave it to chance.
5. A high performing carrier mix and the number one transport management system.
A great safety net starts with a high performing carrier mix, and when you combine that with the best transport management system in the country, Machship – you’ve got the foundations of an unbelievable safety net.
By combining high performing transport companies, we mitigate risk. Higher performance equals less issues. When you combine this with Machship, you get high levels of tracking visibility and POD compliance, giving you real time visibility on your consignments. Not only that, but a high performing carrier typically provides better customer service and faster outcomes. All of this is a vital component of the best safety net in the industry.
6. Exceptions Reporting
Truly great freight management needs to be proactive. As a freight broker, we created our exceptions reporting process. Those nightmare situations where you get a call from a customer who expected a delivery a week ago are going to be a thing of the past with Clique. Our exceptions reporting captures, and actions late deliveries – updating you as we go. This gives you the opportunity to inform your customer, providing exceptional customer experience in the process.
Clique Logistics is unique in the industry with our offering. Our purpose is to ‘Earn Unshakable Customer Loyalty’ and to do this as a freight management company in Australia is certainly a challenge. To do so, requires a relentless focus on continuous improvement, customer experience, and partnering with industry leading providers of services. In summary, our safety net includes, but is not limited to:
- 9.Never Customer Promise
- Freightsafe Warranty Program
- Freight Insure
- High Performing Carrier Mix
- Machship Transport Management System
- Exceptions Reporting
- Continuous Improvement
- Chain of Responsibility
- Risk Management Strategies
Do you put your head on the pillow at night worried about transport? Then call Clique Logistics to learn more about how the ultimate safety net can take the pain away.
