As a company and within, our culture, we believe great account management is more than just handling logistics—it’s about building strong partnerships and providing a proactive, personalised experience for each client. Our dedicated account management team acts as an extension of your business, fully committed to understanding and meeting your unique logistics needs. Choosing Clique means having a team that’s with you every step of the way, optimising processes, responding to challenges, and ensuring smooth, reliable service.
Here’s why our Account Management sets us apart and how it supports you in achieving your goals.
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Tailored Support for Every Client
We know that every client has different needs and priorities. That’s why we provide a customised approach, with a dedicated account manager who gets to know your business inside and out. Our account managers work closely with you to develop personalised freight solutions that align with your goals, budget, and customer demands. From refining shipping routes to addressing specific transit requirements, we adapt our approach to make your logistics as efficient as possible.
This tailored support isn’t just a service—it’s a partnership. When you work with Clique, you have a logistics ally who’s always in your corner, ready to adapt to changing needs.
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Proactive Communication for a Seamless Experience
In logistics, communication is key to a positive customer experience. With Clique, you’re never left wondering about the status of your shipment or next steps. Our account managers proactively keep you updated on every stage of your freight journey, from dispatch to final delivery. We believe in transparency and responsiveness, ensuring you’re always informed, whether via phone, email, or our freight management system, Machship.
Our commitment to timely, clear communication helps us tackle potential issues before they affect your shipments, ensuring you’re always in the loop and able to plan ahead with confidence.
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A level of care others can’t match.
Our approach to account management is simple – if we walk into a review meeting with an empty piece of paper, we’ve let you down. We are your mates in transport, and mates don’t let each other down.
Not only that, but our account managers are also accountable. We independently audit our customers annually as part of our customer experience surveys. Our account managers have nowhere to hide – receiving an individual net promotor score (NPS) as part of the process.
Our account managers are accountable, proactive, and deliver value others can’t match.
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Optimising Carriers for Cost and Efficiency
Efficient account management doesn’t stop at just handling day-to-day operations. Our team actively seeks ways to improve your personalised freight solution. This could be to highlight troubled areas and offer a solution, seek opportunities to improve efficiencies or to reduce your internal costs. Through carrier optimisation, we continuously evaluate the performance of our partners to ensure we’re working with those who offer the best combination of speed, reliability, and cost-effectiveness.
Your account manager will assess your routes and delivery requirements to match you with the best carrier options. This dynamic approach assists with maximising on-time deliveries, so you get the best value without compromising quality.
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Continuous Improvement for Lasting Value
Our account managers are driven by a commitment to Continuous Improvement. We regularly review and refine our services to ensure we’re delivering the highest possible value. Your account manager keeps a close eye on the results of your logistics processes and looks for new opportunities to enhance efficiency, reduce costs, and improve customer experience.
Whether it’s leveraging new technologies, refining routing options, or finding ways to further streamline your logistics, our account managers work with you to keep things moving smoothly and effectively.
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Streamlined Integration for a Better Workflow
For those who prefer digital solutions, our freight management system Machship can integrate seamlessly with your Enterprise Resource Planning (ERP) system, creating an efficient, real-time overview of your freight status. But if integration isn’t what you need, Machship can also be accessed independently via a secure login, providing full functionality without added complexity.
This flexibility ensures that our account management solutions adapt to your preferences, allowing you to benefit from the technology that works best for your operations.
A True Partnership in Logistics
Clique’s approach to Account Management goes beyond simply coordinating shipments. It’s about building a relationship founded on trust, transparency, and responsiveness. Our team values each client as a partner, striving to make your logistics journey smoother, more efficient, and hassle-free. We take pride in providing a customer experience that evolves alongside your business, always aiming to exceed expectations.
