So – What Does Your Customer Service Team Actually Do?

Relevant Articles

We’re so glad you asked!

Welcome to a day in the Support Office!

Our Support Team works across split shifts with slightly different duties to ensure we can meet our high customer service standards (please see A new standard of service! if you want to learn more about this) but a typical day in the office normally looks something like this…

From 7:00am (SA time!) we’ll jump right into your emails, answer any calls, and check scanning for those urgent consignments. We have a few reports done every morning as well – we check for missed collections, book in any jobs that need to be done manually, and ensure that we’re set up for the busiest part of the day: other company phone lines opening!

Throughout the bulk of the day we ensure that freight is travelling where it should be, stopped where we want it, and delivered when it needs to be. Our office is a hive of activity and you’ll normally be lucky to catch the whole team available at the same time! The day always includes quotes and bookings for new jobs, monitoring urgent consignments, and looking for better booking options to save our customers money where we can.

By the end of the day we action more reports to ensure freight has been collected and to keep an eye out for those that look like they may not go as planned so we can put back ups in place and reach out to those involved. We have staff on until 6:30pm to ensure that all of Australia can reach us until close of business – no matter where you are.

Give us a call or reach out to our Support Team today to see us in action!

Share This Post

Facebook
LinkedIn

More News

For thought-provoking insights and the latest company news.

A 2026 Importer’s Guide to DAFF Biosecurity & PFAS Bans: Avoiding Costly Port Seizures.

Australia’s import landscape is in constant flux, presenting both opportunities and significant challenges for businesses relying on international trade. Navigating this evolving terrain demands more than just efficient logistics; it requires a deep understanding of stringent biosecurity protocols and an awareness of emerging chemical regulations. The Australian government, through bodies like the Department of Agriculture, Fisheries and Forestry (DAFF) and the Australian Border Force (ABF), is progressively enhancing measures to protect our unique environment, agricultural industries, and public health. This heightened regulatory environment means the margin for error has diminished, making proactive compliance not just a recommendation, but a critical imperative for preventing costly cargo seizures, operational disruptions, and reputational damage. Understanding and adapting to these changes is key to not only avoiding penalties but also to shipping smarter, more reliably, and ultimately, more profitably.

Read Article  

The Evolving Standard for “Best” Domestic Freight Management

The definition of “best” in domestic freight management has shifted fundamentally. In 2026, excellence extends beyond securing the lowest rates to encompassing resilience, transparency, and strategic cost control.
For Australian SMEs, freight visibility in Australia represents a critical competitive advantage, enabling real-time shipment tracking and improved operational transparency. This visibility directly supports customer satisfaction and operational reliability.

Read Article  

Beyond Greenwashing: Measurable Carbon Reporting for Australian Logistics in 2026.

The year 2026 is fast approaching, marking a critical juncture for the Australian logistics sector. As the global imperative for sustainability intensifies, the industry faces unprecedented pressure to demonstrate tangible carbon reduction, moving beyond superficial claims towards genuine, verifiable achievements. In Australia, this transition is not merely an Environmental responsibility; it’s a strategic necessity for business resilience, market competitiveness, and future growth. Companies that embrace this shift proactively will not only mitigate climate risk but also unlock significant competitive advantages. Those that falter risk being left behind, accused of greenwashing, and facing substantial reputational and financial consequences. This blueprint provides a clear roadmap for Australian logistics businesses to achieve verifiable carbon reduction by 2026, ensuring compliance, building trust, and securing long-term success.

Read Article  
Scroll to Top

Error

The tracking number entered did not return any valid consignment. Please try again.

Freight Audit Guide

This field is for validation purposes and should be left unchanged.

contact us

This field is for validation purposes and should be left unchanged.
This field is hidden when viewing the form
Here is a radio button:
This field is hidden when viewing the form
Here is a checkbox: