What Clique Logistics being #1 in client appreciation means to you

April 16, 2024

Clique Logistics is #1!  

For five years, we’ve been relentlessly focused on customer experience (CX). This commitment has driven year-on-year improvements in our Net Promoter Score (NPS), a leading industry benchmark. We believe our data positions us among the top performers in the market, and we welcome the opportunity to learn and collaborate with others who share this passion for customer success.

“The team is just fantastic. They’re the best with their communication and they’re always on the ball taking care of things for me.”

– Nick Shand, CEO, Decked Australia

Our commitment to customer-centricity has resulted in a stellar +60 Net Promoter Score (NPS), placing us squarely at the helm of the industry. 
What This Means for You 

Partnering with a service provider where 62% of their clients are enthusiastically recommending them to colleagues and friends and 96% are satisfied translates into tangible benefits for your clients.  
Unwavering Reliability 

Industry-leading Customer Appreciation doesn’t happen by chance – it is the result of significant focus and effort conducted over a long period. A high NPS signifies consistent and excellent delivery of service with minimal variation day to day. Partnering with the only team in the industry that delivers this level of service provides limitless opportunities to spend your time doing what you do best.  
Certainty in an Uncertain Environment 

Between our 9.9Never!™ Customer Support Promise and our Clique Travel Guarantee – only Clique Logistics can provide you with a level of certainty that is unmatched by any other Transport company in Australia.  

“When we have issues come up they handle them well as they are efficient in coming back with a solution. I can see that they go out of their way to get any issue resolved for us.” 

– Ryan Prunty, Operations Manager, Maclean International 

Knowing you can pick up the phone or send an email to our team and that it will be responded to with predictability is a game changer for clients.  
Enhanced Return on Investment 

Investing in a partnership that truly understands the measurable value of Customer Loyalty provides great benefits. Loyal customers translate to higher retention rates, increased spending, and long-term partnerships. Through great logistics, we aim to assist with your Customer Loyalty. What would be the cost of losing a customer due to poor delivery? The reverse effect can be achieved through great delivery.  

Unmatched Transparency 

Our high NPS reflects our commitment to listening to and acting on client feedback, ensuring your voice is heard and your needs are addressed proactively.  
Trusted Advisor and an Invested Partner  

We are not merely a freight management company; we are “Your Mates in Transport,” fostering relationships built on reliability, trust, and continuous improvement. 
Scalable Growth 

We understand the challenges faced by businesses with lean logistics departments. That’s why we offer exponentially enhanced customer service that becomes an engine for scalable growth. This reclaimed bandwidth allows your team to focus on core business activities, driving growth without expanding overhead. 

Looking Ahead 

As we celebrate these achievements, we are acutely aware that the journey doesn’t end here. The future holds opportunities for growth, innovation, and further deepening our appreciation of our clients. We reaffirm our commitment to being Your Mates in Transport, continuously emphasising excellence, customer satisfaction, and the authentic support that has become synonymous with Clique Logistics.