At Clique our customer service is guided by the 9.9.Never principle, influenced by the ‘10 Commandments of Customer Service’ by Darrell Hardidge. Quite simply:

• Phone calls picked up within 9 seconds,
• Emails answered within 9 minutes, and
• You will never follow us up twice on the same issue.

We track this every week and hold ourselves accountable when these standards aren’t met. Our Customer Service Team follow up with carriers without prompting, and we anticipate the next step where we can – for instance, if you’ve flagged an urgent delivery with an anxious customer, we’ll reach out for proof of delivery so you know the job is done right!

Please reach out to our Support Team regarding your freight – we can’t wait to chat soon!