A New Standard of Service!

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We all know the pain of reaching out to a company when you need an urgent outcome and waiting on hold for what feels like an hour, or sending an email and getting a reply days later when the problem has resolved itself.

So what do we do differently, and why does it matter?

At Clique our customer service is guided by the 9.9.Never principle, influenced by the ‘10 Commandments of Customer Service’ by Darrell Hardidge. Quite simply:

  • Phone calls picked up within 9 seconds,
  • Emails answered within 9 minutes, and
  • You will never follow us up twice on the same issue.

We track this every week and hold ourselves accountable when these standards aren’t met. Our Customer Service Team follow up with carriers without prompting, and we anticipate the next step where we can – for instance, if you’ve flagged an urgent delivery with an anxious customer, we’ll reach out for proof of delivery so you know the job is done right!

Please reach out to our Support Team regarding your freight – we can’t wait to chat soon!

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Operating Hours Update

Adelaide daylight saving time (ACDT)

Regular Operating Hours

We are going to be open all days.

Open: Monday – Friday, 7:00am – 7:00pm
Timezone: Adelaide Daylight Saving Time (ACDT)

Public Holiday Closures

We will not be operating on the following public holidays:

25th December – Christmas Day
26th December – Christmas Day
1st January – New Year’s Day

Standard weekday operations resume on all non–public holiday business days.

Freight Audit Guide

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