You’re constantly juggling shipments across multiple channels, wondering where your cargo sits at any given moment. Real-time visibility sounds ideal, but does it actually work? Our partnership with CargoWise Neo transforms how you track freight—eliminating blind spots and empowering smarter decisions. Uncover what’s possible when you gain complete supply chain transparency.

Real-Time Visibility Across Your Supply Chain

Whether you’re managing a single shipment or hundreds in transit, CargoWise Neo gives you complete visibility into your cargo’s journey whenever you need it.

You’ll access live shipment milestones in real time, tracking your freight’s progress across every stage of its route. This transparency transforms how you manage supply chains—you’re no longer dependent on manual updates or constant customer support inquiries.

With real-time data at your fingertips, you’ll arrive at knowledgeable conclusions faster and respond to changes immediately.

You’ll reduce delays, anticipate potential issues, and keep stakeholders informed independently. CargoWise Neo empowers you with the autonomy to monitor operations across time zones, ensuring your supply chains run seamlessly whether you’re checking in during business hours or after hours.

How Cargo Neo Integration Works

Once you’re onboarded, CargoWise Neo gives you seamless access to track shipments in real-time and manage your entire logistics operation through a single platform.

You’ll submit documents and upload instructions directly via the eDocs feature, eliminating tedious email exchanges. The web portal lets you view invoices and Statements of Account instantly, enhancing transparency and self-service capabilities.

You’ll communicate with our staff through eConversations, addressing shipment concerns quickly and minimising delays. This integrated approach maximises your freight capacity utilisation while boosting operational efficiency across your supply chain.

With 24/7 visibility spanning different time zones, you’ll reach educated conclusions confidently. CargoWise Neo transforms how you monitor shipments, streamline operations, and ultimately achieve timely deliveries every single time.

Key Benefits of End-to-End Freight Tracking

As your shipments move through the supply chain, you’ll gain real-time visibility into every milestone, eliminating the uncertainty that typically accompanies freight transit.

You’ll receive live updates on shipment status, reducing anxiety and keeping you informed throughout the journey.

Beyond tracking, you’ll access invoices and account statements directly through the platform, streamlining financial documentation.

The eDocs feature allows you to upload instructions and documents seamlessly, minimising email exchanges and improving communication efficiency.

Reducing Costs and Improving Customer Satisfaction

The visibility you’ve gained through real-time tracking creates a foundation for meaningful cost reductions and improved customer loyalty.

You’ll streamline operations by eliminating manual updates, directly decreasing operational expenses. Your warehouse productivity jumps significantly with live shipment milestones at your fingertips, enhancing customer satisfaction through faster turnaround times.

Self-service capabilities reduce your reliance on support teams, enabling them to tackle complex inquiries rather than routine questions.

You’ll communicate more efficiently through eConversations, minimising back-and-forth emails and accelerating response times. Real-time access to invoices and Statements of Account builds transparency, strengthening client relationships.

These combined advantages—reducing costs while elevating customer satisfaction—create a competitive edge that drives loyalty and sustainable growth for your business.

Getting Started With Your New Tracking System

Now that you’re ready to undergo the benefits of real-time tracking and cost savings, let’s get you set up.

Start by verifying your organisation record and enabling web portal access through your correct login credentials. As a freight forwarder, you’ll immediately access real-time shipment updates and milestone tracking, giving your supply chain complete visibility.

Upload documents and instructions directly into eDocs to streamline communication and eliminate email clutter. Use eConversations to connect with our support team about your shipments, minimising delays and errors.

Finally, monitor your password setup link expiration to guarantee uninterrupted account access. These steps position you to utilise CargoWise Neo’s full capabilities and maintain constant oversight of your freight throughout its journey.

Frequently Asked Questions

What Happens if the GPS Signal Is Lost During Transit?

What’d you do without backup tracking systems? You’re protected by Cargo Neo’s redundant technology, which automatically resumes monitoring when your signal reconnects, ensuring you don’t lose visibility of your shipment.

How Long Does Cargo Neo Retain Historical Tracking Data?

With Cargo Neo, you’ll have access to your historical tracking data for up to 2 years. This retention period guarantees you can review past shipments, analyse delivery patterns, and maintain thorough records for compliance and operational insights.

Is There an Additional Cost for Premium Tracking Features?

You’ll unlock a million tracking possibilities with Cargo Neo’s premium features, which do carry additional costs. Nevertheless, you’ll gain real-time alerts, advanced analytics, and customised reporting that dramatically improve your supply chain visibility.

Which Carriers and Shipping Modes Does Cargo Neo Support?

Cargo Neo supports major carriers and multiple shipping modes, including air, ocean, and ground freight. You’ll gain real-time visibility across your preferred logistics partners, streamlining your entire supply chain operations.

What Security Measures Protect Sensitive Shipment Information?

You’re protected by encryption protocols, secure authentication systems, and restricted access controls that safeguard your sensitive shipment data. Your information stays confidential throughout the tracking process, ensuring complete security and compliance.

Conclusion

You’re standing at the threshold of unprecedented control over your supply chain. Every shipment’s journey unfolds before your eyes in real time—but here’s what you haven’t considered yet: what’ll you do with all that newfound visibility? How’ll you utilise these insights to outpace your competitors? The tools are ready. The integration’s seamless. Now it’s your move to transform data into decisive action and watch your business transform.