Unlocking Customer Experience!

Relevant Articles

When it comes to Customer Experience, Everything Speaks!

Everyone talks about CX, but few truly understand it or know how to apply it in their businesses. At it’s core, it first starts by everyone in the organisation understanding that Customer Experience is everyone’s responsibility. It is not just Customer Service or Account Managers who are responsible for CX. It’s everyone.

Here a 6 key points to consider when improving CX in your organisation –

  • Understand your customer’s needs. Do you truly understand their expectations, preferences and pain points or are you expecting them to just fit into what suits you?
  • Personalization. Once you truly understand the needs of your customer, personalizing your service offering is crucial. Are the analytics you provide useful to them or this just what you give to everyone else?
  • Seamless Experience across all touchpoints. Often organisations focus on Customer Service or their Product but often don’t consider everything single touch point. Is every touch point your customers have with you providing them with a great experience? Remember, everything speaks!
  • Clear Communication. Are you using terminology that your customers understand or is it too technical? Keep your communication simple, clear and make sure resources are available to communicate as needed.
  • Empathy and understanding. Just because you have dealt with the same problem a hundred times, it doesn’t mean your customer has. This is the first time they are experiencing the problem so treat them with care. Use language that shows you are feeling the pain as much as they are and act with urgency.
  • Speed and efficiency. Time is our most valuable commodity. Don’t leave your customers waiting. Sounds simple but plenty of organisations do!

    If you would like to learn more about how we have imbedded these principles into our Freight Management Solutions. Get in touch today!

    Share This Post

    Facebook
    LinkedIn

    More News

    For thought-provoking insights and the latest company news.

    Why Clique Logistics is the Ultimate One-Stop Partner for All Your Domestic & International Freight

    In an era defined by global connectivity and ever-increasing customer expectations, the efficiency of your supply chain is not just a competitive advantage—it’s a fundamental pillar of survival. The global logistics market is a colossal engine of commerce, projected to reach $11.23 trillion by 2025, yet many businesses navigate this complex landscape with a fragmented, inefficient approach. Juggling separate providers for domestic shipping, international freight, and customs clearance creates a complex web, leading to delays, hidden costs, and a lack of accountability. This disjointed model is no longer sustainable in a world demanding speed, transparency, and reliability. The solution lies in consolidation and partnership. This article explores why choosing a single, unified partner like Clique Logistics is the ultimate strategic move to simplify operations and master both your domestic and international freight needs.

    Read Article  

    Top 7 Logistics Hurdles for Australian SMEs & How Smart Businesses Overcome Them

    For Australian small and medium-sized enterprises (SMEs), logistics is more than just moving boxes from A to B; it’s the critical backbone that dictates customer satisfaction, cash flow, and overall business performance. In a market where agility and efficiency are paramount, mastering the complexities of the supply chain can be the single most significant differentiator between stagnation and growth. As e-commerce continues its rapid expansion, with projections showing the sector could grow at a 23.9% CAGR through 2030, the pressure on small businesses to deliver quickly and reliably has never been greater.

    Read Article  

    The Australian Business Supply Chain Survival Guide: Christmas Rush to Chinese New Year

    For Australian businesses, the period from the pre-Christmas build-up to the post-Chinese New Year normalisation is the most critical and challenging time of the year. It’s a supply chain gauntlet that tests inventory management, financial resilience, and operational agility. With online spending hitting a record-breaking AU$69 billion and global disruptions adding unprecedented volatility, navigating this period requires more than just planning—it demands a strategic survival guide.

    Read Article  
    Scroll to Top

    Error

    The tracking number entered did not return any valid consignment. Please try again.

    Freight Audit Guide

    This field is for validation purposes and should be left unchanged.

    contact us

    This field is for validation purposes and should be left unchanged.
    This field is hidden when viewing the form
    Here is a radio button:
    This field is hidden when viewing the form
    Here is a checkbox: