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Customer Onboarding
customer onboarding
We know that change can be challenging—but with the right partner, it becomes a powerful opportunity. Clique Logistics proudly partners with Moxo – a best in class customer onboarding platform – providing real time visibility on the implementation process, offering clear lines of communication and ultimately, an easy, transparent way to view the process.
Our approach to Customer Onboarding is structured, supportive, and completely tailored to your business needs. Whether you’re switching carriers, upgrading systems, or transitioning from internal freight management to a fully managed service, we are with you every step of the way to ensure a smooth, stress-free transition.
Change is never just about the process—it’s about people, timing, and trust. That’s why our dedicated team works alongside yours to plan, communicate, and execute change in a way that minimises disruption and maximises outcomes. From stakeholder engagement and system integration to team training and proactive risk management, we take care of the details so you can stay focused on your business.
Our onboarding strategies are backed by real experience and proven processes. We identify potential friction points before they happen, develop contingency strategies, and provide clear milestones and communication at every stage. You will have complete visibility, total support, and the confidence that we are in control—because when change is well-managed, it delivers results fast.
Key Facts about our Onboarding Process:
- We tailor the timeline to suit your unique needs. 2-4 weeks is the average onboarding time.
- You are allocated a dedicated onboarding manager to manage the process end to end.
- Full training is provided – regularly incorporating several functions of your business such as Sales, Customer Service and Account Management, in addition to operations.
With Clique, change isn’t something to fear—it’s something to look forward to. We make it easy, accountable, and outcome-driven, helping you transition with certainty and come out stronger on the other side.
