Articles

Articles

Customer Service in the Australian Transport Industry

Customer service plays a pivotal role in the success of any business, and the transport and logistics sector is no different. Whether you’re using a freight broker in Adelaide, Melbourne, Sydney, Brisbane, or Perth, the quality of service you receive can significantly affect not only your internal operations but also your relationship with your customers.

Articles

Best-in-Class B2B Returns Management with Clique Logistics: Leveraging Technology and Continuous Improvement

Effective B2B returns management is a critical component of any business’s supply chain strategy. At Clique Logistics, we understand the importance of delivering an efficient, transparent, and secure returns process that meets the unique needs of businesses. Our approach combines customised freight transport solutions, Machship Tracking, and a commitment to continuous improvement to offer best-in-class B2B returns management.

Freight Brokers 101
Articles

Freight Brokers 101

Freight brokers act as crucial links between shippers and carriers. They negotiate rates, find the best shipping solutions, and guarantee compliance with safety standards. You can count on them for real-time updates on shipments and performance reports, optimising delivery while reducing costs. Unlike dispatchers, who manage daily operations, and freight forwarders, who handle international logistics, brokers focus on business-to-business transactions. Choosing the right freight broker involves evaluating their services, technology, and customer support. If you’re curious about how they can benefit your logistics strategy, you might want to investigate further insights.

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