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Account Management
account management
Account Management isn’t just a function—it’s a promise.
A promise that you will have a logistics partner who knows your business, cares about your outcomes, and actively works to deliver better results every day. Our account managers become an extension of your team, offering strategic insight, and hands-on support to keep your operations running smoothly.
From day one, you will have a dedicated account manager who gets to know your business inside and out. They are there to proactively monitor performance, communicate updates before you ask, and identify opportunities to reduce costs, improve service, and streamline your freight processes. Whether it’s refining carrier selection, responding to new challenges, or integrating with your internal systems, we adapt to your evolving needs—not the other way around.
What truly sets us apart is our culture of accountability and care. We independently audit our customer experience every year and hold each account manager responsible for their Net Promoter Score (NPS). No hiding behind generic service—just real, measurable commitment to your success. Our most recent NPS survey generated an account management result of +70 – this is elite in our industry.
If we walk into a review meeting with an empty piece of paper, we have let you down. That’s not how we operate.
At Clique Logistics, account management means more than just issue resolution. It means working in your business, not on your business. It means continuous improvement, transparent communication, and a team that genuinely cares about your freight and reputation. We are your mates in transport—and mates don’t let each other down.
