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9:9 Never!™ Customer Support Promise
Redefining Customer Experience & Support in Logistics
Our 9.9.Never!™ – Customer Support Promise is the fastest, most dynamic in the Australian transport industry. It offers certainty, consistency and reliability for you and your team.
Our promise to our customers is:
- When you call, we will answer within 9 seconds.
- When you email, we will respond within 9 minutes.
- We promise you will NEVER have to chase us on the same issue twice.
Why? Because we’re your mates in transport, and we’ve got your back.


